FAQ

*No quantity limit

* Please note that these rates have no quantity limit, meaning the same rate applies regardless of the number of items being shipped. If you require any additional information or have any further questions, please let us know.

* Your package will be sent out within 48 hours. If you place your order before 12:00 pm in the Pacific Time Zone, we strive to ship your package on the same day; otherwise, it will be shipped out the next day.

* There is no shipment on Saturdays and Sundays.

You may cancel or revise any of your orders submitted hereunder at any time prior to shipment. In such case, your advance payment will be refunded minus all costs incurred as a result of such cancellation, including, but not limited to, cancellation costs to suppliers and unreimbursed advances on goods, if any, together with any specifically identifiable incidental and consequential expenses. (“Cancellation Charges”). Supplier will provide you with a detailed listing of all Cancellation Charges, documentation or evidence bearing on the down payment of such Cancellation Charges and additional information you reasonably request.

After receiving any products from Seller, you have 7 days to inspect and verify the type, quantity and quality of products and may request for return for any products that you reasonably believe failing to meet the quantity or specification of products in material, length, and diameter, and Seller will review your return request on a case-by-case basis in good faith. Products will be deemed to be delivered in accordance with the specifications and free from defects if Seller does not receive your request within the specified period. For the purpose of clarity, any discrepancy of the specifications of products within the ordinary tolerance zones applicable in the industry or correspond to quality specifications given on the webpage will not be considered a product defect when Seller reviews your request. If Seller approves your request of product return, the products must be returned in the original package with the original label still on the package. If the products are returned, they must be packaged similar to the way they were packaged by Seller in order to protect the contents from being damaged. You are responsible for the shipping cost of any returned products. Notwithstanding anything to the contrary contained herein, under no circumstances shall any products manufactured for trial/custom run orders be returnable as these are executed on a commercially best efforts basis.